Privacy Policy

This Privacy Policy explains how Aerion collects, uses, and protects your information when you access our website aerion.id and Aerion mobile applications.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Provided voluntarily by users, including:

• Full name

• Location

• Email address

• WhatsApp number

• Company/Institution

• Position/Role

• Project details submitted through forms

• Client information submitted by Aerion Sales Team

1.2 Usage Data

Automatically collected when you access our Services:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time and date of visit

• App interaction data

1.3 Project & Energy Configuration Data

When using Aerion System Configurator or related features:

• Location categories

• Electricity bill information

• Desired energy capacity

• Operating hours

• Any project parameters entered by Aerion staff

1.4 Files & Media 

If users upload documents or photos related to their project, these may be stored for internal analysis.

1.5 Cookies & Tracking Technologies

We may use:

• Cookies

• Web beacons

• Local storage

• Analytics tools

These help improve user experience and system performance.

2. How We Use Your Information

We use the collected data for purposes including:

• Providing and improving our Services

• Generating product recommendations and energy solutions

• Preparing proposals, BOQ (Bill of Quantity), and payback period calculations

• Internal analytics and optimization

• Communication with clients and sales teams

• Compliance with legal requirements

• Security, fraud prevention, and system monitoring

3. Sharing of Information

We do not sell personal information.

We may share data only with:

3.1 Internal Aerion Departments

Sales, engineering, management, and support teams for operational purposes.

3.2 Third-Party Service Providers

For:

• Hosting and cloud services

• Analytics

• Communication tools

• Document generation

These parties are required to protect your data.

3.3 Legal & Compliance

We may disclose data if required by:

• Law

• Regulation

• Government authorities

• Legal proceedings

4. Data Retention

We retain personal and project data for as long as necessary to:

• Provide our Services

• Complete project evaluations

• Meet legal and compliance obligations

Users may request data deletion at any time.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted storage

• Access control

• Secure servers

• Regular audits

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your region, you may have rights to:

• Access your data

• Correct inaccuracies

• Request deletion

• Opt-out of communications

• Restrict processing

• Request data export

To make a request, contact us at: b2b@aerion.id

7. Children’s Privacy

Our Services are not intended for individuals under the age of 13.
We do not knowingly collect data from children.

8. International Data Transfers

Your information may be processed in countries different from where you reside.
We ensure data protection measures are in place when transferring data internationally.

9. Updates to This Policy

We may update this Privacy Policy periodically.
Revisions will be posted on the website with the updated date.

10. Contact Us

For questions about this Privacy Policy:

Aerion Energy
Tatar Ratnasasih, Kota Baru Parahyangan
Email: b2b@aerion.id
Phone: +62 811 1012 5910